Refund Policy
At Rise and Lume Ltd, we aim to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted.
Eligibility for Refunds
- Refunds are only available for services not delivered as promised or canceled before commencement.
- Requests must be submitted in writing via info@riseandlume.co.uk within 14 days of purchase or service confirmation.
- Digital products, manuscripts, or services that have been fully delivered are generally non-refundable unless legally required.
Refund Process
All refund requests will be reviewed by our team. Approved refunds will be processed within 14 business days using the original payment method.
Exceptions
- Late requests, partially used services, or customized content may not be eligible for refunds.
- Third-party fees or costs associated with payment processing are non-refundable.
Contact Us
If you have questions or wish to request a refund, please email info@riseandlume.co.uk with your order details.
Last updated: 2 November 2025